Privacy Policy

1. Introduction

Heatcare Plus ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal information you provide directly to us (name, email, phone number, address)
• Information about your property and heating system
• Payment information for services rendered
• Communications between you and our team
• Technical data such as IP address, browser type, and device information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Respond to your enquiries and provide customer support
• Send you service reminders and important updates
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services (such as payment processors) or as required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability

7. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: